What type of vehicles do you cover?
We are able to cover any vehicle for any kind of use. However our online system only allows the purchase of memberships for cars, vans and motorcycles. If you require a quotation or cover for any other type of vehicle please contact us.
What happens if I change my vehicle?
When you process a request online to change your vehicle you will be sent revised documentation reflecting this shortly thereafter.
The 48 hour inception period also applies when you change a vehicle on your membership meaning you have to wait at least 48 hours from when you make the change to being able to call upon our service with regard to the new vehicle.
What is the maximum age of vehicle covered?
For our Saver and Premium membership levels there is no restriction on the maximum age of the vehicle. With our Complete cover, and with this covering you in Europe, the maximum permissible age of vehicle is 10 years.
What is your average attendance time?
Our average attendance time is 60 minutes.
Do memberships cover me or the vehicle?
All of the memberships we offer here at Emergency Assist cover the vehicle and not you personally. This means that no matter who is driving the vehicle, as long as they are doing so legally and with your permission as the membership holder, they can call upon our service.
What is the phone number if I breakdown?
In the event of a breakdown please call us on 01945 586228, or if you are in Europe, +44 1945 586228.
How does overnight accommodation and onward travel work?
In the event your vehicle is recovered to a garage, and they are not able to repair the vehicle the same working day, we will offer either overnight accommodation, onward travel or replacement hire car. These are on a reimbursement basis, meaning that they are to be initially paid for by you, with receipt and invoices provided to us at a later date for reimbursement. We do not operate a pre paid card service of payment for these on your behalf.
For further details of the limits, and conditions of each of the options, please refer to the appropriate membership wording.
About Emergency Assist
Motorly are partnered with Emergency Assist who provide no-obligation quotes for car, van and motorcycle breakdown cover.
Emergency Assist is not an intermediary for the larger brands, but provides the solution directly. They offer a variety of cover options at a competitive premium. You can find out more about Emergency Assist and their breakdown cover options here.
